Trade & Wholesale Terms and Conditions
Definition of Trade Customers: any person or business who purchases goods from Northumberland Honey Company at ‘trade’ or ‘wholesale’ price.
Trade Customers
Returns and Refunds
Definition of Trade Customers: any person or business who purchases goods from Northumberland Honey Company at ‘trade’ or ‘wholesale’ price.
1.1 All trade customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.1a Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
1.1b To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
1.1c If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
1.1d We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.1e Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
1.1f In the case of refunds being made, the refund will be the amount paid less administration costs for processing the refund. Administration cost will be equivalent to 20% of the order value.
1.1g There will also be the option on cancelling to use the value of the order against other purchases rather than refund, if using the cancellation amount against purchasing other goods, these goods should be requested and purchased within 14 days of notification of the wish to cancel. In the case of using the value of the cancellation against other goods, no administration charge will be applied, but if delivery costs are applicable these will be charged seperately.
1.1h You will not have any right to cancel an order for the supply of any of the following goods:
(a) the supply of goods that are made to the customer’s specification or are clearly personalised.
(b) Unfortunately we cannot accept refunds or returns of opened bottles of mead, or honey or beeswax products. Regarding food and drink, it is unreasonable to expect us to be able to account for everyone’s tastes. Different mead and honey tastes different. We wish we could make EVERYONE happy and enjoy ALL our products and we DO make a lot of people happy who absolutely love our products. But there has to be some understanding that you may not like the taste of something we produce and that is the risk that you enter into when purchasing something new or different.
1.2 In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) combine goods with other goods after delivery so that they become inseparable.
Trade Customers Payment and Possession of Goods
Payment is preferred by BACS, or can be made by credit/debit card on the website if ordering through the website. Or over the phone by credit card or debit card by calling the office on 01434 322981.
Late Payments
Late Payments i.e payments received after the due date, will incur statutory interest charged at 8% of the invoice total plus the Bank of England Base rate. In addition a statutory debt recovery fee will also be incurred at £40 for amounts upto £999.99, £70 on invoices upto £9,999.99 and £100 for invoices over this amount. We reserve the right to pass overdue invoices to a debt recovery agency.
Possession of Goods
Goods will remain the property of Northumberland Honey Company until paid for in full. It is the trade customers responsibility to keep good care of goods. In the case of goods being returned, if they returned in unsatisfactory condition then the goods must be paid for.
Damages
Any damages found on delivery should be photographed, and sent to sales@northumberlandhoney.co.uk. Damages on delivery should be reported immediately, and in any event must be reported within 24 hours in order for replacements to be sent.
Damages reported after 24 hours will only be replaced at the discretion of the company.
Storage
Northumberland Honey Company will not be held liable for damage or deterioration of stock due to storage in inappropriate conditions. This includes but is not limited to, stock being held in high temperatures or too cold temperatures. All our products are suitable for ambient temperatures found in most shops. However care should be taken with products such as beeswax, and honey to avoid placing in direct sunlight in a window for example where temperatures can be extremely hot.
Recalls & Product Feedback
It is important to provide us with your correct contact details when ordering. Including phone number, address, and e-mail.
In the unlikely event of a product recall we will use this information to contact you and it is your responsibility to ensure these details are correct.
If there are any concerns around product or queries from your customers, please direct these to sales@northumberlandhoney.co.uk and provide Product Name, Lot Number, and Expiry Date. This will then allow us to carry out both forward and reverse traces if necessary.
Agreement to Trade & Wholesale Terms
In ordering Northumberland Honey Company products at trade or wholesale price, you agree to abide by these terms and conditions.
These terms and conditions may be updated periodically, when they are you will be notified by e-mail.
